Frequently Asked Questions
Ordering & Delivery
How do I place an order?
You can place an order directly through our website. Simply browse our range of farm toys, add your chosen items to the cart, and proceed to checkout.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and PayPal for secure online payments.
How long does delivery take?
Delivery times vary depending on your location and the availability of items. Most UK orders are dispatched within 1-2 working days, with delivery typically taking 2-3 working days after dispatch.
Do you offer international shipping?
Currently, we only ship within the UK. Please check our website for any updates on international delivery options.
Returns & Refunds
What is your returns policy?
If you are not completely satisfied with your purchase, you may return it within 30 days for a refund or exchange. Items must be unused and in their original packaging.
How do I return an item?
To return an item, please contact our customer service team for instructions. You will be responsible for return postage costs unless the item is faulty or incorrect.
How long does a refund take?
Once we receive your returned item, refunds are processed within 5 working days. The time it takes for the refund to appear in your account depends on your bank or payment provider.
Product Information
Are your toys suitable for children?
Our farm toys are designed for collectors and enthusiasts. Some items may contain small parts and are not suitable for young children. Always check the product description for age recommendations.
Do you sell spare parts?
We do not currently sell spare parts separately. However, some accessories may be available—please check our website for details.
Are your models to scale?
Many of our models are made to scale, but this varies by manufacturer. Product descriptions will usually indicate the scale if applicable.
Website & Account
How do I create an account?
You can create an account during checkout or by visiting the registration page on our website. An account allows you to track orders and save your details for faster checkout.
I forgot my password—what should I do?
Click the “Forgot Password” link on the login page, and we’ll send you instructions to reset it.
Why is my discount code not working?
Discount codes may have specific terms and conditions, such as minimum spend or expiry dates. If your code isn’t working, please check these details or contact customer service.
Other Questions
Do you have a physical shop?
We operate exclusively online, allowing us to offer a wider range of products at competitive prices.
Can I pre-order items?
Yes, select items are available for pre-order. These will be clearly marked on the product page with an estimated release date.
How can I stay updated on new releases?
Sign up for our newsletter on our website to receive the latest news, offers, and product updates.
If you have any other questions, please don’t hesitate to get in touch via our contact form.